Description : Assigner (Remote). Company : Windstream Communications. Location : Remote

About the Role:

This position is responsible for providing support to Windstream field technicians, customer care centers, and facility provisioning groups with new customer installs, assignment of facilities, order modifications or cancellations, service delivery trouble shooting, and proper record keeping of customers service records.

What You'll Do:

• Handle inbound calls from Windstream technicians in a call center environment
• Access and update customer records while simultaneously interacting with the Technician on the phone
• Research, assign and update facilities on customer accounts
• Assist technicians with Installation orders, troubleshooting and testing them to ensure they are working correctly
• Properly maintain facility records for customer accounts
• Program voice services in multiple switch platforms
• Assist technicians with order modifications and cancellations
• Communicate technical and escalated issues to management

Do You Have?

• Ability to work flexible shifts and to adapt to changing work schedules, extended hours or weekends as required
• Excellent attendance and punctuality
• Good verbal and written communication skills
• Strong time management, organizational, and analytical skills
• Ability to collaborate well with others
• Ability to multi-task, problem solve and provide an excellent customer focused experience

Even Better:

• Working knowledge of MIROR, MetaSolv, DCRIS, CAMS, Neustar SOA, WINCare, BPMS, and TDM/VoIP switch platforms (DMS100, DMS10/CS1500, GTD5, DCO, EWSD, Metaswitch or Metaview Web)
• Technically minded / strong attention to detail
• Highly self-motivated/ability to work independently, innovative and works well under pressure
• Learns new processes quickly and adapts well to system transformations or process updates

Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance

About US:

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S

Job Requirements Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing. Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.